About Biometric Voice Verification for Call Centers - DigiConnect Virtual Boardroom

There is no doubt that the COVID-19 pandemic has affected many organizations globally in both private and public sectors. Many are trying to adjust their processes and systems to this new normal with the aim of performing most transactions and customer interactions remotely.

This has led to organizations’ call centers experiencing a huge rise in calls, far beyond what they were previously used to prior the pandemic, putting their existing customer support infrastructure under pressure, as they try to handle this unexpected surge.

To win in this new normal, organizations need to rethink their call center strategy and explore innovative solutions, such as voice biometric authentication. This type of authentication significantly reduces the Average Handling Time (AHT) by shortening the customer authentication phase and enables businesses to greatly cut their contact center costs while simultaneously improving customer experience and account security.

The Biometric Voice Verification for Call Centers – DigiConnect Virtual Boardroom will bring together senior executives from private sector organizations such as banks, retailers, financial institutions, telcos and utilities companies in the region to discuss and learn more about how to handle these challenges in a smart way by leveraging innovative voice biometrics technology to transform their call center systems and provide excellent customer experience.

Benefits of Attending Biometric Voice Verification for Call Centers – DigiConnect Virtual Boardroom

Discover how voice biometric speaker verification can help your contact centers shorten calls and cut costs

Find out how automatic speaker verification can provide higher security and improve a customer experience at the same time

Learn how you can test voice verification online with ease



Time Activity
11:00 - 11:05 Welcome note
11:05 – 11:25 Presentation
11:25 – 11:40 Live demonstration of voice verification
11:40 – 12:30 Interactive Panel Discussion and Q&A


Paul Morris

Global Business Manager – Commercial Sector at Phonexia

Paul is the Global Sales Manager for the Phonexia Commerce team that sells the Phonexia Voice Verify solution. The solution has been developed by Phonexia, a cutting-edge Czech company from Brno that has been developing voice biometrics and speech analytics technologies since 2006. Over the course of Paul’s 18-year career, he has previously worked in international business development and key account management for best of breed global Czech companies in the interior construction and IT software industries.


Who Will Attend Biometric Voice Verification for Call Centers

Senior management members of call centers with the below job titles from leading private organizations such as banks, retail finance, insurance, and telco companies:
  • VP of Customer Experience
  • Innovation Manager
  • Call Center Manager
  • Fraud/Security Manager
  • Customer Experience Manager

About Phonexia

Phonexia is an innovative software company, founded in 2006, with the vision to provide the world with cutting-edge speech and voice biometrics technologies. Through its close cooperation with the Brno University of Technology, Phonexia is transforming the latest science into the everyday reality of highly accurate speech and voice recognition commercial solutions, such as voice verification and call transcription for call centers, as well as governmental solutions used in more than 60 countries. For more information, please visit https://www.phonexia.com/en/



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